{"id":11146,"date":"2023-04-25T07:40:42","date_gmt":"2023-04-25T05:40:42","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/?post_type=ht_kb&#038;p=11146"},"modified":"2025-07-15T20:54:03","modified_gmt":"2025-07-15T18:54:03","slug":"no-next-service","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/no-next-service\/","title":{"rendered":"No next service?"},"content":{"rendered":"\n<p>Do you see a red exclamation point next to &#8220;Service object&#8221; in the Menu? The exclamation mark informs that there are service objects that should have a next service date but do not.<\/p>\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_message_no_next_service.png\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_message_no_next_service.png\" alt=\"Next service\" class=\"wp-image-11079\"\/><\/a><figcaption class=\"wp-element-caption\">Image 1: A red exclamation point on Service objects indicates that there are objects without a next service date<\/figcaption><\/figure>\n\n<p><span style=\"font-weight: 400;\">This may be because you chose <strong>not<\/strong> to automatically generate a next service when you added a service object with a service interval set. If you have chosen to let the system generate a next service, i.e. answered Yes to the question you see in image 2, this will otherwise happen automatically.<\/span><\/p>\n\n<p>In the list view of service objects you can see when the next service is due. See image 1.<\/p>\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_generate_service_question_popup.png\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_generate_service_question_popup.png\" alt=\"\" class=\"wp-image-11129\"\/><\/a><figcaption class=\"wp-element-caption\">Image 2: When you add a service object with a service interval, you are asked if a service should be generated automatically. If you answer yes, a first service order is created here and when you have performed it, a next service is generated automatically. If you answer no, no service orders will be created automatically.<br\/><\/figcaption><\/figure>\n\n<h4 class=\"wp-block-heading\">How to find service objects without next service<\/h4>\n\n<p>Do this:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Click on the search button<\/li>\n\n\n\n<li>Select a filter with these settings under SHOW ONLY: <\/li>\n<\/ol>\n\n<ul class=\"wp-block-list\">\n<li>Without a next service<\/li>\n\n\n\n<li>With service interval <\/li>\n\n\n\n<li>Should generate service<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_filter_no_next_service.png\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_filter_no_next_service.png\" alt=\"\" class=\"wp-image-11075\"\/><\/a><\/figure>\n\n<p>Scroll down a bit and you will see a list of service items that are missing the next service.<\/p>\n\n<h5 class=\"wp-block-heading\">Generate the next service like this:<\/h5>\n\n<ol class=\"wp-block-list\">\n<li>Click on a service object that you want to add a next service for.<\/li>\n\n\n\n<li>Scroll to the bottom.<\/li>\n\n\n\n<li>Click on <strong>Generate service.<\/strong><\/li>\n\n\n\n<li>Done!<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_generate_service_button.png\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_generate_service_button.png\" alt=\"Generate service\" class=\"wp-image-11106\"\/><\/a><\/figure>\n\n<p><\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/Symbol_sammanstallning_lista75q.png\" alt=\"Collection function\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><span style=\"font-weight: 400;\">If you want to generate the next service for several objects at the same time, click on the collection function, mark which objects are to be updated and click on <strong>Update service<\/strong>.\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_object_collectionfunction.png\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_object_collectionfunction.png\" alt=\"\"\/><\/a><\/figure>\n\n<h4 class=\"wp-block-heading\">Old service objects in the list or objects that should not have new service?<\/h4>\n\n<p><span style=\"font-weight: 400;\">If you have objects where service is <strong>not<\/strong> to be generated, you can set, on the object, the number in the field NUMBER OF SERVICE ORDER TO BE AUTOMATICALLY GENERATED to 0 (by default set to 1 as in figure 5) or set the object as <strong>Inactive<\/strong> (Inactivate in figure 4).<\/span><\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_number_of_service_to_generate-1-1024x735.png\" alt=\"\"\/><\/figure>\n\n<h4 class=\"wp-block-heading\">Show next service setting<\/h4>\n\n<p><span style=\"font-weight: 400;\">Select the print setting <\/span><i><span style=\"font-weight: 400;\">Show next service<\/span><\/i><span style=\"font-weight: 400;\"> on the <\/span><i><span style=\"font-weight: 400;\">Service protocol settings<\/span><\/i><span style=\"font-weight: 400;\"> and you will see directly on the protocol that and when the next service is to be done.\u00a0<\/span><\/p>\n\n<p>The setting requires admin permission.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you see a red exclamation point next to &#8220;Service object&#8221; in the Menu? The exclamation mark informs that there are service objects that should have a next service date but do not. This may be because you chose not to automatically generate a next service when you added a&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[355],"ht-kb-tag":[928,786,929,930],"class_list":["post-11146","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-service-object","ht_kb_tag-generate-next-service","ht_kb_tag-inactivate-en","ht_kb_tag-next-service-en","ht_kb_tag-red-exclamation-mark"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/11146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=11146"}],"version-history":[{"count":11,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/11146\/revisions"}],"predecessor-version":[{"id":23681,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/11146\/revisions\/23681"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=11146"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=11146"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=11146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}