{"id":12854,"date":"2023-11-21T12:13:45","date_gmt":"2023-11-21T11:13:45","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/?post_type=ht_kb&p=12854"},"modified":"2025-08-14T14:56:49","modified_gmt":"2025-08-14T12:56:49","slug":"remove-user-2","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/remove-user-2\/","title":{"rendered":"Remove user – inactivate"},"content":{"rendered":"\n

When an employee leaves, you inactivate<\/strong> their username.<\/p>\n\n

Inactivate means that the user remains in the system but you do not pay a license<\/strong> for the user.<\/p>\n\n

You do not need to report when inactivating or activating users. The system handles this automatically so that you are always charged the correct number of licenses.<\/p>\n\n

Adding and removing users requires admin rights.<\/p>\n\n

Do this:<\/p>\n\n

    \n
  1. On the Group Settings<\/em> page you will find all your users.<\/li>\n\n\n\n
  2. Click on the username you want to remove\/inactivate.<\/li>\n\n\n\n
  3. Select Inactivate.<\/em><\/li>\n\n\n\n
  4. The username turns red and moves to the Inactive heading.<\/li>\n<\/ol>\n\n

    If the user has admin permission that permission has to be removed before you can inactivate the user.<\/p>\n\n

    You need to have at least one user with admin permissions in order to make settings and set permissions to other users.<\/p>\n\n

    All history for the user is saved. If necessary (due to GDPR, for example), the user\u2019s name can be anonymised so that you can still maintain history and traceability. Contact us and we\u2019ll fix it!<\/p>\n\n

    Should the employee start working again, just click on the username and select Activate.<\/p>\n\n

    Remove user from search filters<\/h4>\n\n

    A inactivated user will continue to appear in various filter lists under “SHOW ASSIGNED TO” so that the user’s assigned orders can be easily searched. If you do not want to see a inactivated user in the filter lists, you need to click out of the permission to Assign<\/strong> before inactivation.<\/p>\n\n

    Click on the user’s name and search for Assign, uncheck the permission and save the change. Keep in mind that the Assign permission is available on several functions.<\/p>\n\n

    If you have already inactivated a user, you can temporarily reactivate the user to make this setting. Once you are done, inactivate again.<\/p>\n","protected":false},"excerpt":{"rendered":"

    When an employee leaves, you inactivate their username. Inactivate means that the user remains in the system but you do not pay a license for the user. You do not need to report when inactivating or activating users. The system handles this automatically so that you are always charged the…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[343],"ht-kb-tag":[786,787,832],"class_list":["post-12854","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-resource-planning","ht_kb_tag-inactivate-en","ht_kb_tag-remove-user-en","ht_kb_tag-terminated-employment"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/12854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=12854"}],"version-history":[{"count":6,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/12854\/revisions"}],"predecessor-version":[{"id":23963,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/12854\/revisions\/23963"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=12854"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=12854"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=12854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}