{"id":18860,"date":"2024-06-14T12:36:57","date_gmt":"2024-06-14T10:36:57","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/kb\/using-nfc-tags\/"},"modified":"2025-08-22T09:08:49","modified_gmt":"2025-08-22T07:08:49","slug":"using-nfc-tags","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/using-nfc-tags\/","title":{"rendered":"Using NFC tags"},"content":{"rendered":"\n<p>An NFC tag contains a QR code. When you scan a tag with your mobile, a service template linked to the tag is automatically approved. You can have several tags on an object, each tag is then connected to different parts of the object and service points.<\/p>\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-8b5afe7bde541dd742f4667634d1b6a3\" style=\"color:#067cc0;font-style:normal;font-weight:400\">ATTENTION &#8211; IMPORTANT INFORMATION<\/h4>\n\n<p>Adding NFC tags only works with Android, <strong>not<\/strong> with iPhone.<\/p>\n\n<p>However, reading tags works well with the iPhone. If it feels tough, try taking your iPhone out of its case.<\/p>\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-8cf48bec8ec65cd33096b74c7c29f45f\" style=\"color:#067cc0;font-style:normal;font-weight:400\">1. ENABLE NFC<\/h4>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>This step requires admin permission.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <em>Group Settings<\/em>.<\/li>\n\n\n\n<li>Under <em>Module settings<\/em> select <em>Service object settings<\/em>.<\/li>\n\n\n\n<li>Under <em>View Settings,<\/em> click <em>Enable NFC tag support<\/em>.<\/li>\n\n\n\n<li>Save<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"769\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_module_setting_Object-1.png\" alt=\"\" class=\"wp-image-17369\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_module_setting_Object-1.png 512w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_module_setting_Object-1-200x300.png 200w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_module_setting_Object-1-33x50.png 33w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_module_setting_Object-1-40x60.png 40w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_module_setting_Object-1-67x100.png 67w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\">Image 1. List of module settings. Service object settings is selected.<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"1077\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_service_object_setting.png\" alt=\"\" class=\"wp-image-17371\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_service_object_setting.png 512w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_service_object_setting-143x300.png 143w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_service_object_setting-487x1024.png 487w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_service_object_setting-24x50.png 24w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_service_object_setting-29x60.png 29w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_service_object_setting-48x100.png 48w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\">Image 2. Service object settings. Enable support for NFC tags is checked.<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-d5ab871c52910111e8d139c2b4d717bb\" style=\"color:#067cc0;font-style:normal;font-weight:400\">2. ACTIVATE NFC ON THE SERVICE OBJECT<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"128\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_pratbubbla_EN.png\" alt=\"This step is performed in the mobile phone\/tablet.\" class=\"wp-image-17379\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_pratbubbla_EN.png 256w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_pratbubbla_EN-50x25.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_pratbubbla_EN-60x30.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_pratbubbla_EN-100x50.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/><\/figure>\n<\/div>\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"357\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_components_H_marked.png\" alt=\"\" class=\"wp-image-17446\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_components_H_marked.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_components_H_marked-300x105.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_components_H_marked-768x268.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_components_H_marked-50x17.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_components_H_marked-60x21.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_components_H_marked-100x35.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Image 3 Important! You must select H for the service point to be connected to the tag.<\/figcaption><\/figure>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ol class=\"wp-block-list\">\n<li>Select the service object to which the tag should be connected. Click Change at the bottom of the page.<\/li>\n\n\n\n<li>Scroll down to <em>Service intervals<\/em> and <em>service points.<\/em><\/li>\n\n\n\n<li>Add a new service point that should be a <em>header (H)<\/em>. Give the header a description. See image 3, where 3 headings have been added.<\/li>\n\n\n\n<li>The heading (H) should be above the service points that the tag should perform. In the example in image 4, Tires, Battery and Lifting mechanism are headers and linked to each tag with their specific service points.<br\/>If the heading is wrong, you &#8220;drag&#8221; it to the right. However, this can only be done on a computer, not on a mobile device.<\/li>\n\n\n\n<li>Save<\/li>\n\n\n\n<li>Scroll down to <em>Service intervals<\/em> and <em>service points<\/em>. *<\/li>\n\n\n\n<li>Click <em>Write to NFC tag<\/em>. At the same time, hold the tag against the mobile phone.<\/li>\n\n\n\n<li>Approve connection with the mobile (only needs to be done the first time).<\/li>\n<\/ol>\n\n\n\n<p>If several tags are to be connected to the service object, repeat from point 3 to connect the next tag.<\/p>\n\n\n\n<p>*TIP! The fastest way to scroll to the bottom is to press this symbol:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/06\/symbol_knapp_nerat_150px.png\" alt=\"\" class=\"wp-image-17427\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/06\/symbol_knapp_nerat_150px.png 150w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/06\/symbol_knapp_nerat_150px-50x50.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/06\/symbol_knapp_nerat_150px-60x60.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/06\/symbol_knapp_nerat_150px-100x100.png 100w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"2219\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag.png\" alt=\"Click the blue &quot;Write to NFC tag&quot; button\" class=\"wp-image-17373\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-138x300.png 138w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-473x1024.png 473w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-768x1664.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-23x50.png 23w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-709x1536.png 709w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-945x2048.png 945w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-28x60.png 28w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_mobil_write_to_tag-46x100.png 46w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Image 4. &#8220;Write to NFC tag&#8221; by clicking the blue button while holding the tag against the mobile phone.<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-24633a2fb6ab2542597c0d2c8868bb41\" style=\"color:#067cc0;font-style:normal;font-weight:400\">3. CHECKING THE TAG<\/h4>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ol class=\"wp-block-list\">\n<li>Then test by holding the tag against the mobile. This is to ensure that the correct connection has been made.\n<ul class=\"wp-block-list\">\n<li>When the tag is held against the mobile, the current service object is displayed directly in Service Protocol.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Should service be performed: click on the date after Next service.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"582\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_next_service.png\" alt=\"Click Next service date if you are going to perform a service.\" class=\"wp-image-17377\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_next_service.png 512w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_next_service-264x300.png 264w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_next_service-44x50.png 44w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_next_service-53x60.png 53w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/NFC_EN_next_service-88x100.png 88w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\">Image 5. The date for the next service is marked here. Click on the dates if you want to perform a service immediately after activating the tag.<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-722994d01eff1824811a17388419b345\" style=\"color:#067cc0\">4. PERFORM SERVICE<\/h4>\n\n\n\n<p>On the order press <em>Perform Service<\/em> and scan the tag. The system then ticks off all points connected to that tag.<\/p>\n\n\n\n<p>If you have several tags on your service object, you read the next tag and the system ticks off the service points connected to each individual tag.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>An NFC tag contains a QR code. When you scan a tag with your mobile, a service template linked to the tag is automatically approved. You can have several tags on an object, each tag is then connected to different parts of the object and service points. ATTENTION &#8211; IMPORTANT&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[355],"ht-kb-tag":[698,697],"class_list":["post-18860","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-service-object","ht_kb_tag-nfc-en","ht_kb_tag-service-object"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/18860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=18860"}],"version-history":[{"count":4,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/18860\/revisions"}],"predecessor-version":[{"id":24164,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/18860\/revisions\/24164"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=18860"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=18860"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=18860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}