{"id":20758,"date":"2025-02-20T14:36:25","date_gmt":"2025-02-20T13:36:25","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/kb\/sign\/"},"modified":"2025-08-07T22:51:17","modified_gmt":"2025-08-07T20:51:17","slug":"sign","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/sign\/","title":{"rendered":"Sign"},"content":{"rendered":"\n

Here we have gathered information about signing. At the bottom there is information about settings regarding signing for administrators.<\/p>\n\n

If you have the permission to sign an order, you will see the Sign button at the bottom of an order or a completed service report. A popup will open where you sign. Your name is already filled out. If you are not satisfied, click Clear<\/strong> and redo the signature.<\/p>\n\n

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If you have the setting that a customer should also sign the order, you sign first and then hand over your device to the customer who signs.<\/p>\n\n

Clear signature<\/h4>\n\n

If you want to delete or change an article after you have signed, click on the image of the signature to the right of the article. A popup will appear. Click Clear Signature.<\/em><\/p>\n\n

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Click on the signature after the article you want to remove or adjust.<\/figcaption><\/figure>\n\n
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A pop-up will open. Click Clear Signature.<\/figcaption><\/figure>\n\n

Clear all signatures<\/h4>\n\n

If you need to clear all signatures on the order, click the Clear signatures<\/em> button at the bottom of the order.<\/p>\n\n

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Click Clear Signatures to remove everyone’s signatures.<\/figcaption><\/figure>\n\n

In some situations, you may need to clear the signature on the article line and click Clear All.<\/p>\n\n

Notes: The customer’s signature is never cleared. If the customer needs to sign again, the customer writes another signature.<\/p>\n\n

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This is how you as a technician do it to Set ready on your part<\/h4>\n\n

This is a permission. If you do not see the Set Ready<\/strong> button, you do not have the option to sign your part.<\/p>\n\n

You need to be assigned the order that you are going to set clear. You can assign the order to yourself. If you do not have that permission, a supervisor needs to do it.<\/p>\n\n

When you’re done with your part, click Set ready<\/strong>. The signature box opens and you fill in your signature.<\/p>\n\n

A green check mark before your name in Assigned:<\/strong> shows that you have signed (marked Set Ready) your part of the order.<\/p>\n\n

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The green dot in front of a technician’s name indicates that the technician has marked their part of the order as ready (signed).<\/figcaption><\/figure>\n\n

Notice that you must click on Set ready first, then you sign the order. If you are the last technician to set ready or are alone working on the order, the entire order is signed and it can be set to Ready for invoicing<\/p>\n\n

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Here has a colleague already marked clear with his signature. You click on Set ready.<\/figcaption><\/figure>\n\n

Under Assigned<\/strong> in the upper right column, all are marked as clear with a green tick.<\/p>\n\n

Save your signature<\/h4>\n\n

Tired of writing the signature? Save your signature in your account settings and it will be added automatically when you click Sign.<\/p>\n\n

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Do this:<\/p>\n\n\n\n

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  1. Click on your username. On a computer, you’ll find it at the top right. In mobile at the bottom of the menu.<\/li>\n\n\n\n
  2. Click Create a signature<\/em>. The usual signature box opens.<\/li>\n\n\n\n
  3. Write your signature.<\/li>\n\n\n\n
  4. Save<\/li>\n<\/ol>\n\n\n\n

    If you are not satisfied, just redo it. If you cancel the function, click on Clear signature.<\/strong><\/p>\n<\/div>\n<\/div>\n\n

    Information for administrators regarding settings<\/h4>\n\n

    User settings – Sign<\/h4>\n\n

    (Requires admin permission)<\/p>\n\n

    If a technician is to be able to sign his orders, the user permission to sign is required.<\/p>\n\n