{"id":21157,"date":"2025-03-06T20:05:33","date_gmt":"2025-03-06T19:05:33","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/?post_type=ht_kb&#038;p=21157"},"modified":"2026-02-20T13:30:35","modified_gmt":"2026-02-20T12:30:35","slug":"warning-when-someone-else-also-changes-the-same-order-or-customer-card","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/warning-when-someone-else-also-changes-the-same-order-or-customer-card\/","title":{"rendered":"Warning when someone else also changes the same order or customer card"},"content":{"rendered":"\n<p>If several of you have simultaneously clicked <strong>Edit<\/strong> on an order or customer card and a user has <strong>saved a change<\/strong> while you are in the order, you will receive a warning.<\/p>\n\n<p>Your own changes will be removed and you will need to refresh the page (to pick up the other user&#8217;s changes) and then add your changes again.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/07\/PS_EN_warning_other_edit.png\" alt=\"\" class=\"wp-image-23805\"\/><figcaption class=\"wp-element-caption\">If you get this warning, you need to reload the page and add your changes again.<\/figcaption><\/figure>\n\n<p>If you use fast additions on work orders, you can add articles at the same time without any problems.<\/p>\n\n<p><\/p>\n\n<p>If more than one person has simultaneously clicked <strong>Edit<\/strong> on an order or customer card, you will see a symbol for each person in the upper right corner just before your user name.<\/p>\n\n<p>Keep in mind that the changes you make may overwrite changes your colleague makes.<\/p>\n\n<p>The function is, for now, only available on computers and tablets, not on mobile.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"332\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/02\/PS_EN_other_user_on_same_order.png\" alt=\"\" class=\"wp-image-26975\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/02\/PS_EN_other_user_on_same_order.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/02\/PS_EN_other_user_on_same_order-300x97.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/02\/PS_EN_other_user_on_same_order-768x249.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/02\/PS_EN_other_user_on_same_order-50x16.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/02\/PS_EN_other_user_on_same_order-60x19.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/02\/PS_EN_other_user_on_same_order-100x32.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The arrow shows where you see that other users have clicked Edit on an order while you are on it.<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>If several of you have simultaneously clicked Edit on an order or customer card and a user has saved a change while you are in the order, you will receive a warning. Your own changes will be removed and you will need to refresh the page (to pick up the&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[301],"ht-kb-tag":[],"class_list":["post-21157","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-useful-functions"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=21157"}],"version-history":[{"count":13,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21157\/revisions"}],"predecessor-version":[{"id":26978,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21157\/revisions\/26978"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=21157"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=21157"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=21157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}