{"id":21273,"date":"2025-03-07T16:03:18","date_gmt":"2025-03-07T15:03:18","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/kb\/have-i-sent-the-protocol\/"},"modified":"2026-10-22T19:56:06","modified_gmt":"2026-10-22T17:56:06","slug":"have-i-sent-the-protocol","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/have-i-sent-the-protocol\/","title":{"rendered":"Have I sent?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Here are described different ways to see if a protocol, order confirmation or booking confirmation has been sent.<\/p>\n\n<h4 class=\"wp-block-heading\">Message history<\/h4>\n\n<p class=\"wp-block-paragraph\">Information about when, to whom, and who sent email and text messages associated with a Quote, Work Order, or Service Protocol is displayed under Message history in the details view. It can be:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><em>Booking confirmations<\/em><\/li>\n\n\n\n<li><em>Order confirmations<\/em> for work orders and sales orders.<\/li>\n\n\n\n<li><em>Sending of protocols etc<\/em>.: work order protocols, service orders, service protocols, self-inspections, quotes and purchase orders.<\/li>\n\n\n\n<li><em>Own emails<\/em> sent from the work order.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">For email, the history can also show <em>Queued, Handling, Delayed, Failed, Canceled, Rejected<\/em> and <em>Status unknown<\/em>. The history is retrieved at a certain interval, so if you have just sent and there is a queue (i.e. many sendings are being made at the same time) for outgoing email and text messages, it may take a minute or so before the history is updated.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/10\/PS_messagehistory_on_order.png\" alt=\"\" class=\"wp-image-30599\"\/><figcaption class=\"wp-element-caption\">Click on Message History and this box will expand.<\/figcaption><\/figure>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/10\/PS_Planner_messagehistory-959x1024.png\" alt=\"\" class=\"wp-image-30597\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Check in the planner if the message has been sent<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Under the cogwheel, select Show Message History. The message history will then appear in the popup when you click on a booking.<\/p>\n<\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">If a booking has been changed since the last booking confirmation was sent, a warning will be displayed in red. For quotes and sales orders, the shipping information may be marked in red when changes have been made after sending.<\/p>\n\n<h4 class=\"wp-block-heading\">As a category in the list view on protocols<\/h4>\n\n<p class=\"wp-block-paragraph\">In <em>Service &#8211; Service Protocol<\/em>, select the list view and then click the plus symbol to expand the list with the category (headings) to choose from. Select <strong>Email sent<\/strong>. You now have a table with the heading <strong>Email sent<\/strong>. The information that is displayed is when, from whom and to whom.<\/p>\n\n<h4 class=\"wp-block-heading\">In the Message log<\/h4>\n\n<p class=\"wp-block-paragraph\">You find the Message log at the bottom of the page Manage Account. <a class=\"heroickb_exit_link\" href=\"?hkb-redirect&#038;nonce=3ad5b6ed63&#038;check=632p1&#038;redirect=https%3A%2F%2Fsupport.serviceprotokoll.se%2Fen%2Fkb%2Fmessage-log%2F&#038;otype=unknown&#038;oid=0&#038;source=block-content\" data-type=\"ht_kb\" data-id=\"18679\">Read more about the message log<\/a><\/p>\n\n<h4 class=\"wp-block-heading\">Booking confirmation<\/h4>\n\n<p class=\"wp-block-paragraph\">When you save a booking, you can click the Send booking confirmation link. If the booking is changed after the confirmation has been sent, it will be marked in red.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"210\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar.png\" alt=\"\" class=\"wp-image-9468\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-300x62.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-768x158.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-50x10.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-60x12.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-100x21.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here are described different ways to see if a protocol, order confirmation or booking confirmation has been sent. Message history Information about when, to whom, and who sent email and text messages associated with a Quote, Work Order, or Service Protocol is displayed under Message history in the details view&#8230;.<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[325],"ht-kb-tag":[],"class_list":["post-21273","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-functions"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=21273"}],"version-history":[{"count":8,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21273\/revisions"}],"predecessor-version":[{"id":30640,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21273\/revisions\/30640"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=21273"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=21273"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=21273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}