{"id":21273,"date":"2025-03-07T16:03:18","date_gmt":"2025-03-07T15:03:18","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/kb\/have-i-sent-the-protocol\/"},"modified":"2025-03-07T16:43:26","modified_gmt":"2025-03-07T15:43:26","slug":"have-i-sent-the-protocol","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/have-i-sent-the-protocol\/","title":{"rendered":"Have I sent the protocol?"},"content":{"rendered":"\n<p>Here are described different ways to see if a protocol or booking confirmation has been sent.<\/p>\n\n<h4 class=\"wp-block-heading\">On orders and protocols<\/h4>\n\n<p>In the header of the order you will see the latest sent &#8211; when, by whom and to whom. Click on the small arrow and a list of all sent emails will be displayed.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/03\/PS_EN_email_sent.png\" alt=\"\" class=\"wp-image-21081\"\/><figcaption class=\"wp-element-caption\">Example from a service protocol<\/figcaption><\/figure>\n\n<p>If changes have been made to the order <strong>after<\/strong> the protocol was sent, the last one sent is marked in red.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/03\/PS_EN_email_sent_red.png\" alt=\"\" class=\"wp-image-21083\"\/><\/figure>\n\n<h4 class=\"wp-block-heading\">As a category in the list view on protocols<\/h4>\n\n<p>In <em>Service &#8211; Service Protocol<\/em>, select the list view and then click the plus symbol to expand the list with the category (headings) to choose from. Select <strong>Email sent<\/strong>. You now have a table with the heading <strong>Email sent<\/strong>. The information that is displayed is when, from whom and to whom.<\/p>\n\n<h4 class=\"wp-block-heading\">In the Message log<\/h4>\n\n<p>You find the Message log at the bottom of the page Manage Account. <a class=\"heroickb_exit_link\" href=\"?hkb-redirect&#038;nonce=1668d1b738&#038;check=3fng5&#038;redirect=https%3A%2F%2Fsupport.serviceprotokoll.se%2Fen%2Fkb%2Fmessage-log%2F&#038;otype=unknown&#038;oid=0&#038;source=block-content\" data-type=\"ht_kb\" data-id=\"18679\">Read more about the message log<\/a><\/p>\n\n<h4 class=\"wp-block-heading\">Booking confirmation<\/h4>\n\n<p>When you save a booking, you can click the Send booking confirmation link. If the booking is changed after the confirmation has been sent, it will be marked in red.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"210\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar.png\" alt=\"\" class=\"wp-image-9468\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-300x62.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-768x158.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-50x10.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-60x12.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/PS_bokningar-100x21.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here are described different ways to see if a protocol or booking confirmation has been sent. On orders and protocols In the header of the order you will see the latest sent &#8211; when, by whom and to whom. Click on the small arrow and a list of all sent&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[325],"ht-kb-tag":[],"class_list":["post-21273","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-customer-functions"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=21273"}],"version-history":[{"count":3,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21273\/revisions"}],"predecessor-version":[{"id":21278,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/21273\/revisions\/21278"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=21273"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=21273"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=21273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}