{"id":22187,"date":"2025-05-08T14:40:09","date_gmt":"2025-05-08T12:40:09","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/?post_type=ht_kb&#038;p=22187"},"modified":"2026-07-13T11:51:19","modified_gmt":"2026-07-13T09:51:19","slug":"work-offline","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/work-offline\/","title":{"rendered":"Working Offline"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Work on the article is in progress!<\/p>\n\n<p class=\"wp-block-paragraph\">This setting is used to save assigned orders and records on your local device when you need to work in locations that lack cellular and Wi-Fi coverage.<\/p>\n\n<h4 class=\"wp-block-heading\">What can you do offline?<\/h4>\n\n<p class=\"wp-block-paragraph\">You can execute assigned orders, fill in all details, including items, and view customer\/facility details.<\/p>\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">You need to be assigned an order to be able to work with it offline.<\/p>\n\n<h4 class=\"wp-block-heading\">What <strong>can&#8217;t<\/strong> you do offline?<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Add or edit customer records.<\/li>\n\n\n\n<li>Log out and log in again.<br\/>Logging out deactivates offline mode. If you are in a situation where you cannot reach the network, you cannot log in again and therefore cannot use the app. As a reminder of this, you will receive a pop-up with a warning not to log out.<\/li>\n\n\n\n<li>Don&#8217;t work for too long without a network, as there is a limit to how much can be stored locally on your mobile.<\/li>\n<\/ul>\n\n<h4 class=\"wp-block-heading\">To activate off-line<\/h4>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/07\/PS_EN_accountsetting_use_offline.png\" alt=\"\" class=\"wp-image-29010\"\/><figcaption class=\"wp-element-caption\">Image 1. Use offline registry (computer view)<\/figcaption><\/figure>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/07\/PS_mobil_EN_accountsetting_use_offline.png\" alt=\"\" class=\"wp-image-29012\"\/><figcaption class=\"wp-element-caption\">Image 1. Use offline registry (phone)<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/07\/PS_mobil_EN_accountsetting_sync_offline-473x1024.png\" alt=\"\" class=\"wp-image-29014\"\/><figcaption class=\"wp-element-caption\">Image 2. In a popup you can follow the sync progress.<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Click your username to go to <em>Manage Account<\/em>. Under <em>Settings<\/em>, select <em>Use offline register.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All your <strong>assigned<\/strong> orders will now be downloaded to your device, as well as the supported registers. This will take a while, so be patient!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can follow the progress in the popup that opens (image 2) and you always see the latest synchronisation of registers (see image 1). If you want to see which registers are synchronised, click on the blue link and the popup will open with information about which functions have been synchronised.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to sync again, click the <strong>Re-Sync<\/strong> button in the popup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also click the sync symbol at the bottom left of your mobile phone in the <strong>To Do<\/strong> view.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"107\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/Sync_symbol.png\" alt=\"\" class=\"wp-image-29016\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/Sync_symbol.png 512w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/Sync_symbol-300x63.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/Sync_symbol-50x10.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/Sync_symbol-60x13.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/Sync_symbol-100x21.png 100w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A symbol in the right corner shows you that the order is saved locally on your device. <em>See image 3 with example from To do.<\/em><\/p>\n<\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">In the registers, you can see below the search box whether a register is downloaded offline or online. If you are online but still cannot find an article, try unchecking <strong>Use offline register.<\/strong><\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/07\/PS_EN_articleregister_in_offline.png\" alt=\"\" class=\"wp-image-29020\"\/><figcaption class=\"wp-element-caption\">Here, the index is downloaded to your device and searches the downloaded articles offline.<\/figcaption><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/07\/PS_EN_customerregister_in_offline.png\" alt=\"\" class=\"wp-image-29022\"\/><figcaption class=\"wp-element-caption\">This registry does not search the offline registry.<\/figcaption><\/figure>\n\n<h4 class=\"wp-block-heading\">Before you go offline\/lose network<\/h4>\n\n<p class=\"wp-block-paragraph\">Make sure you are <strong>assigned<\/strong> to the order you are going to work on.<\/p>\n\n<h4 class=\"wp-block-heading\">While working<\/h4>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/PS_EN_mobile_downloaded_order_symbole.png\" alt=\"\" class=\"wp-image-22628\"\/><figcaption class=\"wp-element-caption\">A symbol in the right corner shows you that the order is saved locally on your device. This means you can work with it without mobile coverage or wi-fi.<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">A download icon in the right corner of the detail view tells you which orders are downloaded.<\/p>\n<\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">Go to the orders you are going to work on and click <strong>Perform<\/strong> (for service orders) or <strong>Edit<\/strong> (work orders). Fast add articles can not be used when working offline.<\/p>\n\n<p class=\"wp-block-paragraph\">What you fill in is temporarily saved on<strong> your device<\/strong>, even if you leave that order view.<\/p>\n\nNOTE: Do <strong>not<\/strong> click Save<strong>.<\/strong>\n\n<h4 class=\"wp-block-heading\">Customer signatur<\/h4>\n\n<p class=\"wp-block-paragraph\">Using customer signature?<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Click on <em>Customer signature<\/em> and have the customer sign.<\/li>\n\n\n\n<li>Click <em>Sign<\/em> and sign yourself.<\/li>\n\n\n\n<li>Then click <strong>Save<\/strong>.<\/li>\n\n\n\n<li>You will receive a message stating that you are offline. Click Ok.<\/li>\n<\/ol>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/PS_EN_signatures.png\" alt=\"\" class=\"wp-image-16800\"\/><figcaption class=\"wp-element-caption\">Image 4. The order is signed by you and the customer. Screenshot from computer.<\/figcaption><\/figure>\n\n<h4 class=\"wp-block-heading\">When you have network\/wi-fi again<\/h4>\n\n<p class=\"wp-block-paragraph\">IMPORTANT! Perform this on the <strong>same device<\/strong> you worked offline on.<\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"75\" height=\"73\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/Symbol_notifikationer75q.png\" alt=\"notification\" class=\"wp-image-9897\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/Symbol_notifikationer75q.png 75w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/Symbol_notifikationer75q-50x50.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/Symbol_notifikationer75q-60x58.png 60w\" sizes=\"auto, (max-width: 75px) 100vw, 75px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ol class=\"wp-block-list\">\n<li>Click on this symbol. Your orders will be listed as <em>Unfinished work order <\/em>or <em>Unfinished service order.<\/em><\/li>\n\n\n\n<li>Click on the link (text) and you will be taken to the order.<\/li>\n\n\n\n<li>You will be asked if you want to load unsaved changes &#8211; answer Yes.<\/li>\n\n\n\n<li>Click Save.<\/li>\n\n\n\n<li>Do this with all your orders you worked on offline.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/06\/PS_EN_mobil_note_unsaved.png\" alt=\"\" class=\"wp-image-23305\"\/><figcaption class=\"wp-element-caption\">Image 5. click on the order you want to complete.<\/figcaption><\/figure>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/06\/PS_EN_popup_load_unsaved.png\" alt=\"\" class=\"wp-image-23307\" style=\"object-fit:cover\"\/><figcaption class=\"wp-element-caption\">Image 6. When asked if you want to load unsaved changes &#8211; answer <strong>Yes.<\/strong><\/figcaption><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Work on the article is in progress! This setting is used to save assigned orders and records on your local device when you need to work in locations that lack cellular and Wi-Fi coverage. What can you do offline? You can execute assigned orders, fill in all details, including items,&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[305],"ht-kb-tag":[],"class_list":["post-22187","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-settings"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/22187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=22187"}],"version-history":[{"count":29,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/22187\/revisions"}],"predecessor-version":[{"id":29028,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/22187\/revisions\/29028"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=22187"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=22187"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=22187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}