{"id":29631,"date":"2026-08-18T16:53:34","date_gmt":"2026-08-18T14:53:34","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/kb\/enable-multi-factor-authentication\/"},"modified":"2026-08-24T20:08:39","modified_gmt":"2026-08-24T18:08:39","slug":"enable-multi-factor-authentication","status":"publish","type":"ht_kb","link":"https:\/\/support.serviceprotokoll.se\/en\/kb\/enable-multi-factor-authentication\/","title":{"rendered":"Enable multi factor authentication"},"content":{"rendered":"\n

To increase security, we will be enabling multi factor authentication for all users. For now, you can choose to enable the feature yourself – do it for your own security.<\/p>\n\n

How to enable the feature<\/h3>\n\n

You can activate it in your Account Settings. Click on your username and look for Settings – Multi factor authentication enabled.<\/strong> Check the box. The setting will take effect immediately and the next time you log in you will be prompted to log in with a code.<\/p>\n\n

How does it work?<\/h3>\n\n

The first time you log in after multi factor authentication is enabled, you will receive a six-digit code. If you have entered a mobile number in your account settings, an SMS will be sent to it, otherwise the code will be sent as an email to the email address that is your username.<\/p>\n\n

\"\"<\/figure>\n\n

Check “Remember this device”, this will save you from having to enter the code as often. A “trusted device” is valid for 30 days.<\/p>\n\n

If you change your mobile phone, computer or switch to a different browser (Chrome, Safari, Edge, etc.), you will receive a new code.<\/p>\n\n

If you or your group are unable to enter a mobile number and have changed your email address and therefore cannot access the old one, contact Support<\/a> and we will help you resolve it.<\/p>\n","protected":false},"excerpt":{"rendered":"

To increase security, we will be enabling multi factor authentication for all users. For now, you can choose to enable the feature yourself – do it for your own security. How to enable the feature You can activate it in your Account Settings. Click on your username and look for…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"ht-kb-category":[305],"ht-kb-tag":[1057,858,1056,863],"class_list":["post-29631","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-settings","ht_kb_tag-code-to-login","ht_kb_tag-multi-factor-authentication","ht_kb_tag-multi-factor-authentication-2","ht_kb_tag-two-factor-authentication"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/29631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=29631"}],"version-history":[{"count":1,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/29631\/revisions"}],"predecessor-version":[{"id":29632,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb\/29631\/revisions\/29632"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=29631"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-category?post=29631"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=29631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}