{"id":90,"date":"2023-02-28T09:25:57","date_gmt":"2023-02-28T08:25:57","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/contact-support\/"},"modified":"2026-01-13T21:39:25","modified_gmt":"2026-01-13T20:39:25","slug":"contact-support-2","status":"publish","type":"page","link":"https:\/\/support.serviceprotokoll.se\/en\/contact-support-2\/","title":{"rendered":"Contact Support"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/phone-150x150_blue.png\" alt=\"\" style=\"width:50px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p>+46 33 323 31 33<br>Monday &#8211; Friday, 08:00 &#8211; 17:00 (closed for lunch 12.00-13.00) <br>Central European Time (UTC+1)<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/email-sign-150x150_blue.png\" alt=\"\" style=\"width:50px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><a href=\"mailto:support@serviceprotokoll.se\">support@serviceprotocol.com<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Or contact us by filling this form<\/h4>\n\n\n<style id=\"wpforms-css-vars-13636-block-d07c77c5-033f-49bf-bf4b-972800f790ca\">\n\t\t\t\t#wpforms-13636.wpforms-block-d07c77c5-033f-49bf-bf4b-972800f790ca {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-block wpforms-block-d07c77c5-033f-49bf-bf4b-972800f790ca wpforms-render-modern\" id=\"wpforms-13636\"><form id=\"wpforms-form-13636\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"13636\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/90\" data-token=\"2800fb2fc9f638c36d50a309b3735471\" data-token-time=\"1775950939\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-13636-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-13636-field_0\">Your name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-13636-field_0\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][0]\" aria-errormessage=\"wpforms-13636-field_0-error\" required><\/div><div id=\"wpforms-13636-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-13636-field_3\">Your company name<\/label><input type=\"text\" id=\"wpforms-13636-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-13636-field_3-error\" ><\/div><div id=\"wpforms-13636-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-13636-field_1\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-13636-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" aria-errormessage=\"wpforms-13636-field_1-error\" required><\/div><div id=\"wpforms-13636-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-13636-field_2\">What do you need help with? <\/label><textarea id=\"wpforms-13636-field_2\" class=\"wpforms-field-medium\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-13636-field_2-error\" ><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-turnstile\" ><div class=\"wpforms-turnstile\" data-sitekey=\"0x4AAAAAACyJA-_R21zCdzgQ\" data-action=\"FormID-13636\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-turnstile=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"13636\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/pages\/90\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-13636\" class=\"wpforms-submit\" data-alt-text=\"Sending \u2026\" data-submit-text=\"Send\" aria-live=\"assertive\" value=\"wpforms-submit\">Send<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2023\/03\/help_vitt_fragetecken.png\" alt=\"Help\" style=\"width:50px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:85%\">\n<p>Need to attach a file? Log in to <a href=\"https:\/\/app.serviceprotocol.com\" data-type=\"URL\" data-id=\"https:\/\/app.serviceprotocol.com\">app.serviceprotocol.com<\/a>, click on the Support symbol (a question mark) and fill in your question or description of an error.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"573\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Help_SV_EN_symbol_click_to_open-1.png\" alt=\"\" class=\"wp-image-26393\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Help_SV_EN_symbol_click_to_open-1.png 512w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Help_SV_EN_symbol_click_to_open-1-268x300.png 268w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Help_SV_EN_symbol_click_to_open-1-45x50.png 45w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Help_SV_EN_symbol_click_to_open-1-54x60.png 54w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Help_SV_EN_symbol_click_to_open-1-89x100.png 89w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>If you have reduced the browser window or are using mobile, you will find the question mark under the symbol that looks like a window with four panes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Attach a debug file<\/h4>\n\n\n\n<p>If you have encountered an error on a page, you can help us by creating a debug file and sending it in. This is best done on a computer.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"522\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Support_help_open_create_bug_file.png\" alt=\"\" class=\"wp-image-26395\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Support_help_open_create_bug_file.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Support_help_open_create_bug_file-300x153.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Support_help_open_create_bug_file-768x392.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Support_help_open_create_bug_file-50x25.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Support_help_open_create_bug_file-60x31.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/01\/Support_help_open_create_bug_file-100x51.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Do this:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure you are on the page that is causing the problem\/error.<\/li>\n\n\n\n<li>Click the <strong>Create Debug File<\/strong> button.<\/li>\n\n\n\n<li>The file will be created and placed on your computer. Click \u201cChoose Files:\u201d and locate the file.<\/li>\n\n\n\n<li>Fill in a message. Describe the error in as much detail as possible.<\/li>\n\n\n\n<li>Click Send.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>+46 33 323 31 33Monday &#8211; Friday, 08:00 &#8211; 17:00 (closed for lunch 12.00-13.00) Central European Time (UTC+1) support@serviceprotocol.com Or contact us by filling this form Need to attach a file? Log in to app.serviceprotocol.com, click on the Support symbol (a question mark) and fill in your question or description&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/pages\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":10,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/pages\/90\/revisions"}],"predecessor-version":[{"id":26397,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/pages\/90\/revisions\/26397"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}