{"id":16750,"date":"2024-04-12T14:45:06","date_gmt":"2024-04-12T12:45:06","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/2024-04-12-book-several-technicians-for-the-same-order-time-and-more-news\/"},"modified":"2024-04-15T18:49:48","modified_gmt":"2024-04-15T16:49:48","slug":"2024-04-12-book-several-technicians-for-the-same-order-time-and-more-news","status":"publish","type":"post","link":"https:\/\/support.serviceprotokoll.se\/en\/2024-04-12-book-several-technicians-for-the-same-order-time-and-more-news\/","title":{"rendered":"2024-04-12 &#8211; Book several technicians for the same order\/time and more news"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Book several technicians for the same order\/time in the planner<\/h4>\n\n<p>Do this:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Click the gear in the Planner.<\/li>\n\n\n\n<li>Select &#8220;Multiple users per booking&#8221;.<\/li>\n\n\n\n<li>Now when you click on a day to book, the <em>Add a booking-<\/em>popup opens as usual, but you can assign multiple technicians directly. Click on the red cross if you want to remove a technician. See picture 1 below.<\/li>\n\n\n\n<li>If you have already placed the order for several technicians but at different times and decide that the work must be done together at the same time, you can just drag each technician to the determined common time.<\/li>\n<\/ol>\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls=\"\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_flera_bokningar.mp4\"><\/video><\/figure>\n\n<h4 class=\"wp-block-heading\">Change your own custom  status when booking<\/h4>\n\n<p>You can now change your own status in the popup when booking. If you do not use that function, the field is not displayed. Own status is often used to indicate how urgent an order is and if you want to start using the function, you set these in the Work order settings.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_andra_egen_status.png\" alt=\"\" class=\"wp-image-16700\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_andra_egen_status.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_andra_egen_status-300x167.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_andra_egen_status-768x427.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_andra_egen_status-50x28.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_andra_egen_status-60x33.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/Planeraren_andra_egen_status-100x56.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Image 1: Add booking and change own status.<\/figcaption><\/figure>\n\n<h4 class=\"wp-block-heading\">Working offline?<\/h4>\n\n<p>Do you work with &#8220;Local database&#8221; and are unsure which orders you have opened and thus saved on your mobile or computer? A download symbol in the right corner of the detail list view tells you which ones.<\/p>\n\n<p>Another novelty is that you can download service templates without having a connection.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"145\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_order_nersparad.png\" alt=\"\" class=\"wp-image-16717\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_order_nersparad.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_order_nersparad-300x42.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_order_nersparad-768x109.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_order_nersparad-50x7.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_order_nersparad-60x8.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_order_nersparad-100x14.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">A symbol in the right corner shows you that the order is saved locally on your device. this means you can work with it without mobile coverage or wi-fi.<\/figcaption><\/figure>\n\n<h4 class=\"wp-block-heading\">Add custom info<\/h4>\n\n<p>It is now possible to add an custom info template for Additional information when creating a new service object directly on a service order or work order. On an Service order, click + Add service object. On a work order, click on the blue cross in the right part of the &#8220;service object&#8221; field. In the popup there is now the field <em>Custom information<\/em>.<\/p>\n\n<p>Don&#8217;t see the selected custom information on the service order? Then you have not activated the <em>Show custom info<\/em> function in <em>Service order settings.<\/em><\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_SO_lagg_till_objekt_pil_infomall.png\" alt=\"\" class=\"wp-image-16713\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_SO_lagg_till_objekt_pil_infomall.png 1024w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_SO_lagg_till_objekt_pil_infomall-300x275.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_SO_lagg_till_objekt_pil_infomall-768x703.png 768w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_SO_lagg_till_objekt_pil_infomall-50x46.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_SO_lagg_till_objekt_pil_infomall-60x55.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_SO_lagg_till_objekt_pil_infomall-100x92.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Add Service object pop-up. The arrow shows where to select the custom info template.<\/figcaption><\/figure>\n\n<h4 class=\"wp-block-heading\">Combine search on tags<\/h4>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2025\/05\/PS_EN_search_tag_match.png\" alt=\"\" class=\"wp-image-16735\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>If you want to combine tags, select <em>Match combination.<\/em><\/p>\n<\/div>\n<\/div>\n\n<h4 class=\"wp-block-heading\">New settings for Fortnox users<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Set sub group on sync<\/li>\n\n\n\n<li><div class=\"editor-field\"><label for=\"IncludeTechnicianOnMeasure\">Include technician on measure summary&#13;\nThe technicians&#8217; names are added so you can see who performed a certain action.&#13;\n<\/label><\/div><\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"206\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_FX_teknikernamn_atgard.png\" alt=\"\" class=\"wp-image-16761\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_FX_teknikernamn_atgard.png 512w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_FX_teknikernamn_atgard-300x121.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_FX_teknikernamn_atgard-50x20.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_FX_teknikernamn_atgard-60x24.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2024\/04\/PS_FX_teknikernamn_atgard-100x40.png 100w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\">Print from Fortnox showing the effect of the setting.<\/figcaption><\/figure>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Book several technicians for the same order\/time in the planner Do this: Change your own custom status when booking You can now change your own status in the popup when booking. If you do not use that function, the field is not displayed. Own status is often used to indicate&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[466],"tags":[],"class_list":["post-16750","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/16750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=16750"}],"version-history":[{"count":6,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/16750\/revisions"}],"predecessor-version":[{"id":16772,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/16750\/revisions\/16772"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=16750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/categories?post=16750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/tags?post=16750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}