{"id":24650,"date":"2025-10-06T09:34:30","date_gmt":"2025-10-06T07:34:30","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/25-09-30-merge-work-order-conditionals-in-service-templates-new-fortnox-and-a-service-object-settings-and-edi-and-signatur-changes\/"},"modified":"2025-10-18T18:49:23","modified_gmt":"2025-10-18T16:49:23","slug":"25-09-30-merge-work-order-conditionals-in-service-templates-new-fortnox-and-a-service-object-settings-and-edi-and-signatur-changes","status":"publish","type":"post","link":"https:\/\/support.serviceprotokoll.se\/en\/25-09-30-merge-work-order-conditionals-in-service-templates-new-fortnox-and-a-service-object-settings-and-edi-and-signatur-changes\/","title":{"rendered":"25-10-06 – Merge Work order, conditionals in service templates, new Fortnox- and a service object settings and EDI- and signatur changes"},"content":{"rendered":"\n
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Merge Work orders<\/h3>\n\n\n\n

If you have admin permissions, you can see and use the Merge work order function. This gives you the option to merge two orders when there are duplicates or if you want to merge two jobs on the same order.<\/p>\n\n\n\n

Click here for instructions and more information.<\/a><\/p>\n<\/div>\n<\/div>\n\n

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Click the question mark on a service point to open the popup. Here you set whether a service point should be controlled by\/based on what you have specified on a previous service point.<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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Set Conditional<\/h3>\n\n\n\n

You can show or hide a service point based on the value in another<\/strong> service point. We call it “Conditional”.<\/p>\n\n\n\n

If you create a new template please read instructions here<\/a>. If it is an already created service template, click Edit at the bottom of the template.<\/p>\n\n\n\n

Follow the instructions and use the examples found HERE.<\/a><\/p>\n<\/div>\n<\/div>\n\n

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Enter estimated time required to perform<\/h3>\n\n\n\n

In the settings you make for a service object, you can specify the estimated time required in days, hours, and minutes. You make the setting in the service interval for a service object.<\/p>\n\n\n\n

Read more about time required to perform in the article Service object.<\/a><\/p>\n<\/div>\n<\/div>\n\n

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New Fortnox setting: Filter articles on sending order<\/h3>\n\n\n\n

This setting opens a popup where you can select which articles should be sent with the order in Fortnox. The default is that all are selected and you uncheck the articles that should not be sent. Then click Send.<\/strong><\/p>\n\n\n\n

Please note that no information is provided on the order about which articles were sent.<\/p>\n\n\n\n

Admin permissions are required to change this setting.Learn more about Fortnox integration.<\/a><\/p>\n\n\n\n

New Service object setting \u2013 Remove orders on inactivate<\/strong><\/h3>\n\n\n\n

If this is checked, all orders associated with the service object will be deleted when you deactivate the object.<\/p>\n\n\n\n

Admin permissions are required to change this setting.<\/p>\n\n\n\n

EDI setting “Update gross price from EDI”<\/h3>\n\n\n\n

We have made a change so that if you receive articles via EDI from a supplier where the gross price is 0 or does not exist, your standard markup will be added to the net.<\/strong><\/p>\n\n\n\n

If the price is the same as the net price, the gross price<\/strong> will be updated with your standard markup.<\/p>\n\n\n\n

If the article is not in your Article register, it will be added. Previously, this was only done when an order was opened.<\/p>\n\n\n\n

Admin permissions are required to change the settings (Article settings<\/a>) for updating prices via EDI.<\/p>\n\n\n\n

Concerning signatures<\/h3>\n\n\n\n

We have revised how signatures are displayed on service protocols to eliminate the long lists of signatures that occurred in certain situations. Merged protocol signatures now end up in the respective service object box.<\/p>\n\n\n\n

If you use completion marking, you can see the completion date for each assigned user by hovering the mouse pointer over the green check mark.<\/p>\n<\/div>\n<\/div>\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Merge Work orders If you have admin permissions, you can see and use the Merge work order function. This gives you the option to merge two orders when there are duplicates or if you want to merge two jobs on the same order. Click here for instructions and more information….<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[466],"tags":[],"class_list":["post-24650","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/24650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=24650"}],"version-history":[{"count":8,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/24650\/revisions"}],"predecessor-version":[{"id":24815,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/24650\/revisions\/24815"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=24650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/categories?post=24650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/tags?post=24650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}