{"id":29633,"date":"2026-08-24T19:56:46","date_gmt":"2026-08-24T17:56:46","guid":{"rendered":"https:\/\/support.serviceprotokoll.se\/multi-factor-authentication-required\/"},"modified":"2026-08-24T20:08:45","modified_gmt":"2026-08-24T18:08:45","slug":"multi-factor-authentication-required","status":"publish","type":"post","link":"https:\/\/support.serviceprotokoll.se\/en\/multi-factor-authentication-required\/","title":{"rendered":"Multi factor authentication required"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">To increase security, we will be enabling multi factor authentication for all users. For now, you can choose to enable the feature yourself &#8211; do it for your own security.<\/p>\n\n<h3 class=\"wp-block-heading\">How to enable the feature<\/h3>\n\n<p class=\"wp-block-paragraph\">You can activate it in your Account Settings. Click on your username and look for S<strong>ettings &#8211; Multi factor authentication enabled.<\/strong> Check the box. The setting will take effect immediately and the next time you log in you will be prompted to log in with a code.<\/p>\n\n<h3 class=\"wp-block-heading\">How does it work?<\/h3>\n\n<p class=\"wp-block-paragraph\">The first time you log in after multi factor authentication is enabled, you will receive a six-digit code. If you have entered a mobile number in your account settings, an SMS will be sent to it, otherwise the code will be sent as an email to the email address that is your username.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"564\" src=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/08\/Inloggningsruta_med_kod.png\" alt=\"\" class=\"wp-image-29282\" srcset=\"https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/08\/Inloggningsruta_med_kod.png 634w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/08\/Inloggningsruta_med_kod-300x267.png 300w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/08\/Inloggningsruta_med_kod-50x44.png 50w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/08\/Inloggningsruta_med_kod-60x53.png 60w, https:\/\/support.serviceprotokoll.se\/wp-content\/uploads\/2026\/08\/Inloggningsruta_med_kod-100x89.png 100w\" sizes=\"auto, (max-width: 634px) 100vw, 634px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Check &#8220;Remember this device&#8221;, this will save you from having to enter the code as often. A &#8220;trusted device&#8221; is valid for 30 days.<\/p>\n\n<p class=\"wp-block-paragraph\">If you change your mobile phone, computer or switch to a different browser (Chrome, Safari, Edge, etc.), you will receive a new code.<\/p>\n\n<p class=\"wp-block-paragraph\">If you or your group are unable to enter a mobile number and have changed your email address and therefore cannot access the old one, <a href=\"mailto:support@serviceprotocol.com\">contact Support<\/a> and we will help you resolve it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To increase security, we will be enabling multi factor authentication for all users. For now, you can choose to enable the feature yourself &#8211; do it for your own security. How to enable the feature You can activate it in your Account Settings. Click on your username and look for&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_searchwp_excluded":"","footnotes":""},"categories":[621],"tags":[],"class_list":["post-29633","post","type-post","status-publish","format-standard","hentry","category-information-en"],"_links":{"self":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/29633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/comments?post=29633"}],"version-history":[{"count":1,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/29633\/revisions"}],"predecessor-version":[{"id":29634,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/posts\/29633\/revisions\/29634"}],"wp:attachment":[{"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/media?parent=29633"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/categories?post=29633"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.serviceprotokoll.se\/en\/wp-json\/wp\/v2\/tags?post=29633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}