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Attach a debug file
If you have encountered an error on a page, you can help us by creating a debug file and sending it in. This is best done on a computer.
Do this:
- Make sure you are on the page that is causing the problem/error.
- Click the Create Debug File button.
- The file will be created and placed on your computer. Click “Choose Files:” and locate the file.
- Fill in a message. Describe the error in as much detail as possible.
- Click Send.
