Statistics

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With the Statistics function, you can extract statistics on work you have done, consumption of articles and time spent on a customer, a facility, etc. The results from your searches in the statistics can be downloaded in a csv file so that you can, for example, process the data further or use in a presentation.

The possibilities are many and there is always the possibility of producing statistics – even retroactively.

Here, the various parts found in statistics today are described.

First, choose what type of data you want:

Work order
Serviceprotocol
Articles
Tid

Image 1: Make your search selection. The example is from group that has used everything from Custom Status to Work Order Types.

You can filter on:

Time interval
Customer
Facility To be able to select facility choose customer first.
Service object If you have chosen a customer the customers service objects will be listed.
Model
Category – see more in the next paragraph.
Type of order
SHOW ONLY gives you the option to filter on a variety of statuses such as Ready for invoicing, signed, assigned, etc.
Date interval. Day is from 00:00:01 to 23:59:59.

Depending on what you use, the following is also displayed:

Subgroups
Custom status
Tags
Order type
Certificate

TYPE

When you have chosen a type, you can produce different statistics.

Work order

Here are a number of additional filters to set up to get the exact statistics you need.

Show canceled
Show signed
Show invoiced
Show number of measures
Show ordered parts
Show response time
Show completion time

The result is displayed in a table, in a compilation and a csv file to download for further processing. Tip how to convert a csv file to xlms fcan be found here.

Select sorting by clicking on the headings. An arrow shows which sorting is being done (see Image 3)

If you want to review an individual order, click on the order number in the list.

Service protocol

Lists all service protocols and the gross and net articles on them. Total time is the sum of all time articles on the service protocol.

Do you only want to see time on the Service Order? Choose to display the Total Time category in the Service Order list view. Click the + sign to the right above the list and select Total time.

Articles

All articles summed up from all orders with information on number, gross and net during a selected time period are listed. Summary appears at the bottom below the articles. There is also a button to download the list as csv file.

If you want to change the sorting, click on the headings (ARTICLE NUMBER, DESCRIPTION, QUANTITY …). An arrow shows which sort you have selected. In the example below, the list is sorted by description in alphabetical order from A (numbers first) to Z.

To get more information about when an article has been used do this:

Select an article so that the line turns blue.
Then click on the symbol for the graph tool (marked with a red box in the image below)

This is what a graph looks like.

Time

Here you can take out time per user including external resources, see time worked, holidays etc. The time is shown in a diagram and in numbers. You can select multiple users.

Select which users you want to extract statistics for.

If you make changes to the selection, update by clicking the Update button above the list of users.

The blue line shows the number of hours per day. The yellow shows the average number of hours per day.

Below the graph you see a compilation and summation of time for the user(s). The date for this particular search on “Technician KD” was Jan 15 – Jan 27 = 9 working days and 4 Sat/Sun which gives 13 days. The technician has worked on a Saturday. Entered working time in user settings is 8 hours/day.

The compilation can be downloaded as a csv file. Click on the csv symbol on the right side of the page.

Updated on 28 January 2025

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