With the Statistics feature you can retrieve statistics on the work performed, consumption of articles and time spent on a customer, a facility etc. The results from your searches in the statistics can be downloaded in a csv file so that you can, for example, process the data further or use in a presentation.
The possibilities are many and it is always possible to produce statistics – even retroactively.
The statistics can be tailored to your wishes in order to obtain what is important for your business. Contact us to activate Statistics.
Here are the different parts that are in statistics today.
First select what type of information you want:
- Work order
- Service protocol
- Articles
- Time
You can filter your search on:
- Time interval
- Customer
- Facility
To search for a facility, you must also enter the customer. - Service object
- Model
- Category – read more in the next section.
- SHOW allows you to select different order types
- SHOW ONLY allows you to filter on a variety of statuses such as Ready for invoice, signed, assigned to, etc.
- Date interval.
Category is used, for example, to produce information about a certain type of model from one or more customers. To identify such, you put these service objects together in a category. Click + Add Category.
This function can be used, for example, to see if you have models that often have the same kind of problem.
Work order
Here are a number of additional filters to set up to get the exact statistics you need.
- Show canceled
- Show signed
- Show invoiced
- Show number of measures
- Show ordered parts
- Show response time
- Show completion time
The result is displayed in a table, in a compilation and a csv file to download for further processing. Select sorting by clicking on the headings. An arrow shows which sorting is being done (see Image 3).
If you want to review an individual order, click on the order number in the list.
Service protocol
Lists all service protocols and the gross and net articles on them. Total time is the sum of all time articles on the service protocol.
Do you only want to see time on the Service Order? Choose to display the Total Time category in the Service Order list view. Click the + sign to the right above the list and select Total time.
Articles
The list will show amount, netto and gross. At the bottom you find a summery and a button for downloading the list as a csv-file.
Select sorting by clicking on the headings. An arrow shows what sorting is being done. In the example below, the list is sorted by description in alphabetical order from A (numbers first) to Z.
Time
Here you can view time per user including external resources, see time worked, holidays etc. The time is shown in a diagram and in numbers.
