• 25-09-30 – Planned maintenance

    On Tuesday, September 30th, between 4pm and 8pm (CET), maintenance will be performed. There may be disruptions.

  • 25-08-20 – Parts to next service, news on Quotation, new Storage item

    New service protocol setting – Show parts for next service This setting adds a special field to the service order where you can add articles/parts that need to be ordered for the next service. As usual, click on the “shopping cart” to create a purchase order. Admin permissions are required….

  • 25-08-07 – Settings concerning comments moved

    The settings for showing comments on customer card, facility and service object has moved to Module settings – Group settings. Your choices have been included so you don’t need to do anything about the move. You can now use service templates on Fault reports and Reports.

  • 25-07-16 – News on custom status and custom fields

    New user permission “Show all custom statuses” The option is available for Work Orders and Service(orders). The permission is checked by default so you only need to act if a technician should NOT see custom selected statuses. The setting requires admin permission.Learn more about the function under point 4 here….

  • 25-07-09 – Hide article for logged in customer and when printing an order

    Previously, you could set whether an article should be displayed for logged-in customers and on printouts on the article record. Now you can also set this for an individual article when you add it to an order. The option is available on these order types: On the far right of…

  • 25-07-03 – Deviation report

    It is now possible to create a deviation report. The report lists points where the status is not set to OK or Not applicable. You find the function under collection function on customer, facility, service object and service protocol. Do this: The csv file that is created contains information about the…