New opportunities in Statistics When you choose to extract statistics for articles, a column opens where you can choose to filter by user – SHOW ADDED BY. This allows you to extract statistics on articles added by a specific user. Create a completely new service object on a new service…
During Easter, hidden Easter eggs will appear on various pages in the system. So stay logged in to app.serviceprotocol.com (if you celebrate Eastern don’t work, just chase egg!). Sometimes the Easter eggs are fully visible, sometimes you need to get close to the Easter egg with the mouse pointer to…
Link to orders in the Planner In the Planner you can now go directly to an order without opening the booking. On the far right of a booking you will see a link symbol. In some browsers you will see that the mouse cursor becomes a pointing hand where you…
Multiple comment suggestions per service point You can now select multiple comment suggestions for a service point. The comments are placed on a line with a , (comma) between them. Comment Suggestions are added in Group Settings – Service Protocol Settings. Admin permissions are required to add suggestions. News concerning…
On Friday, March 13th between 06:30 – 07:00 CET, work will be carried out that may affect the availability of Serviceprotocol.com.
Didn’t you have time to complete the self-check? If you are unable to complete a self-check, click Done to save what you have done. The date and time are added to each point that is completed when you save. New setting on Fault reports Should the work order you generate…
Meet us at the Maintenance Fair March 10 – 13 we will be at the Maintenance Fair in Gothenburg, stand C03:29. Sales and support are available every day to answer your questions or just chat for a while. Hope to see you! Social security number in user settings We have…
To make it a little easier for those of you who are choosing service protocol settings, here is a summary of new possible settings added in January – February this year. Service object settings Standard Service object status If you set which status should be the default, you don’t have to…
The customer order number moved We moved the customer order number field to the top of the order. This applies to all features. The field is now located as in the pictures here, just above any custom fields you may have defined. Create quote from fault report At the bottom…
Subscribe on tags Set which tags you want to subscribe to in your Account Settings and you will receive a notification when a tag is used. You can access Account Settings by clicking on your username. Tags on quotations and fault reports Now you can also set tags on quotes…
