• 26-06-26 Choose how you want to receive notifications

    Set your notifications For each function, you can now choose how you want to receive the notification – email, SMS and/or push notification. You can make the settings in your account settings, which you can access by clicking on your username. On a computer, it’s at the top right. On…

  • 26-06-16 – Book order on user group

    Book an order in the Planner for a user group Your user groups are now also bookable in the Planner and appear in the list of technicians when you make a booking. New and updated articles New article with tags for price and VAT Handle user permissions is supplemented with…

  • Planned maintenance 2026-06-17

    Our broadband provider is performing a planned maintenance work on June 17th between 00:01 and 05:00 CEST. This means that Serviceprotocol.com is temporarily unavailable.

  • Tags for price and VAT

    These tags can be used in all places where a price section is used, i.e. work orders, service orders, service protocols, sales orders and quotes. 1. Recommended summary box This is a practical example of how totals can be laid out in a template. Sum excl. VAT {Gross} Discount {Discount}…

  • Tags Agreement

    Agreements can only be printed by creating your own print template, there is no standard print. The print template is uploaded under Group Settings – Agreement Settings. See attached file for instructions on how to build tables. Basic information Tag Description {AgreementNo} or {AgreementNumber} Agreement number including any number suffix…

  • 26-05-26 – Update suppliers, self-checks and WO settings

    News concerning suppliers You can now add a separate email address for placing orders with a supplier. This is to be able to distinguish between ordering from and contacting a supplier. When you click Send email on a Purchase Order, the system first retrieves the supplier’s order email, if it…

  • Time report with start and end

    If you use this setting, you specify a start and end time instead of a number of hours, e.g. 07:15 – 11:30 and 12:00 – 15:45 on your orders. If you have started a timer, the time will be added automatically when you end and switch the timer. Read more…