• Anonymous fault reporting

    • 29 April 2026
    • Supporten

    By creating and setting up a QR code on the service object, your customers can report faults on a service object without being a user or customer user. Do this This is what the customer does

  • 26-04-27 – Regarding comments, staff ledger and new settings and tags.

      • News
      • Uncategorized
    • Supporten

    Comments from previous service If there are comments from the previous service, this is shown with a ! in the comment symbol (speech bubble). For comments to be displayed, the Service Order setting – Show comment section from last service Staff ledger The personnel ledger function makes it possible to…

  • QR code for anonymous ordering of parts

    • 28 April 2026
    • Supporten

    The feature allows you to create QR codes that lead directly to an order form where customers can place an order for spare parts for the service object. No login is required by the customer to order. The parts that can be ordered must be available on the service object…

  • Example on Excel file and FAQ – Agreement

    • 17 April 2026
    • Supporten

    Example 1 – external file with invoiced lines project description customerno from date valid until invoicing frequency row on invoice desc sum 1001 Service agreement hoist A 20010 2026-01-01 2026-12-31 12 1 Annual fee 12000 1001 Service agreement hoist A 20010 2026-01-01 2026-12-31 12 2 On-call supplement 2500 This becomes:…

  • 26-04-15 – Concerning bookings, price field, currency …

    • 16 April 2026
      • News
    • Supporten

    New Article setting If you want to be able to search on article group there now is a new Article setting: Search on article group in description Bookings copied When you add one or more additional bookings to an order, the first booking will be copied with the date, time,…

  • Price unit and currencies

    • 14 April 2026
    • Supporten

    You can set currencies on the Group Settings page by clicking Edit. Admin permissions are required. Price unit Currencies The feature to set and use currencies is under development. For now, your settings here do not affect any orders, only delivery notes. If you purchase via EDI from suppliers who…

  • Create service object on service order

    • 31 March 2026
    • Supporten

    When you create a new service order, you can add a new service object directly and specify service intervals, service points and parts at the same time. All information is saved on the service object record. You have fewer options when creating it in terms of intervals and cannot specify…

  • 26-03-31 – News in statistics and about creating service objects on order

      • News
    • Supporten

    New opportunities in Statistics When you choose to extract statistics for articles, a column opens where you can choose to filter by user – SHOW ADDED BY. This allows you to extract statistics on articles added by a specific user. Create a completely new service object on a new service…

  • How many Easter eggs can you find?

      • News
    • Supporten

    During Easter, hidden Easter eggs will appear on various pages in the system. So stay logged in to app.serviceprotocol.com (if you celebrate Eastern don’t work, just chase egg!). Sometimes the Easter eggs are fully visible, sometimes you need to get close to the Easter egg with the mouse pointer to…

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