To make it a little easier for those of you who are choosing service protocol settings, here is a summary of new possible settings added in January – February this year. Service object settings Standard Service object status If you set which status should be the default, you don’t have to…
Learn some keyboard shortcuts Use these keyboard shortcuts = Alt Unfortunately, it doesn’t work on Mac. See all keyboard shortcuts here. cogwheel = shortcut Use the gear in lists to quickly Assign, Change, Execute or continue an already started service order. Is your list of orders loading slowly? Set a…
The customer order number moved We moved the customer order number field to the top of the order. This applies to all features. The field is now located as in the pictures here, just above any custom fields you may have defined. Create quote from fault report At the bottom…
Subscribe on tags Set which tags you want to subscribe to in your Account Settings and you will receive a notification when a tag is used. You can access Account Settings by clicking on your username. Tags on quotations and fault reports Now you can also set tags on quotes…
Here we describe the different fields that are available when you add a service object – in the form and in the Service Object wizard. Information about the different ways to add a service object please read the article Create service object. Use the wizard or not? Please note that…
At the bottom of a service object record you find the heading Service intervals. On a service intervall you can set: You can specify several different service intervals with different templates and service parts. When you perform a service order, you can also add service templates and service points (if…
NOTE: This is a special solution and before you as an admin choose this setting, we recommend that you contact us for more information. This setting opens special fields where you can enter how you have distributed your working time during the day. All hours must be distributed by yourself….
We are continuously working to improve Serviceprotocol.com and to develop new features. Despite this, the price for a standard license has remained at €50/month since 2018. To maintain our service level, we will implement a small price increase. The new price for a standard license will be €52/month (a 4% increase)….
Work order news Fast add Fast Add is now also available for Articles to be Ordered on Work Orders. Fast Add means you don’t have to click Edit on a work order to add articles. You need to have chosen the Work Order Settings – Use fast add articles and…
New Article Setting When you want to be able to change the VAT on an individual article, select the article setting “Use VAT per article row”. Without this article setting, the VAT field is locked, meaning you cannot change the VAT. With this setting, you can change the VAT on…
