When you create a new service order, you can add a new service object directly and specify service intervals, service points and parts at the same time. All information is saved on the service object record. You have fewer options when creating it in terms of intervals and cannot specify…
New opportunities in Statistics When you choose to extract statistics for articles, a column opens where you can choose to filter by user – SHOW ADDED BY. This allows you to extract statistics on articles added by a specific user. Create a completely new service object on a new service…
During Easter, hidden Easter eggs will appear on various pages in the system. So stay logged in to app.serviceprotocol.com (if you celebrate Eastern don’t work, just chase egg!). Sometimes the Easter eggs are fully visible, sometimes you need to get close to the Easter egg with the mouse pointer to…
Link to orders in the Planner In the Planner you can now go directly to an order without opening the booking. On the far right of a booking you will see a link symbol. In some browsers you will see that the mouse cursor becomes a pointing hand where you…
These tags can be used to extract times from timers on a work order. Tags to include timer on printout {Timers} Create a table with the fields below – see example below. The tags can be used on service orders and work orders {User} User {SocialSecurityNumber} User’s social security number…
This is a feature under development. The picking list under Storage is used to include and check that all articles for a job are available in the storage. Using the filter function, you can search for picking lists with different statuses. User permission for pick list is needed. See more…
Multiple comment suggestions per service point You can now select multiple comment suggestions for a service point. The comments are placed on a line with a , (comma) between them. Comment Suggestions are added in Group Settings – Service Protocol Settings. Admin permissions are required to add suggestions. News concerning…
On Friday, March 13th between 06:30 – 07:00 CET, work will be carried out that may affect the availability of Serviceprotocol.com.
Didn’t you have time to complete the self-check? If you are unable to complete a self-check, click Done to save what you have done. The date and time are added to each point that is completed when you save. New setting on Fault reports Should the work order you generate…
When you create an order, the customer’s order number comes from the function you are creating the order from. For the “Customer’s order number” field to be displayed, the Customer Setting “Show order number (also applies to orders)” is required. The Customer Order Number field and Fortnox The information in…
