Sometimes all uploaded documents and images are copied to a newly created order – sometimes they are links and sometimes none of these. Here we sort this out. Generally, if you don’t see the edit icon for the file, it is only linked to the order or object. You will…
When you want to create your own print templates for your QR code prints, use these tags. You upload the template under Group Settings – Service Object Settings. So far, you can only use your own template when printing from the object record and not if you go via the…
New Group setting concerning uploaded files Now you finally have the option to choose whether uploaded images and documents should be visible to your customer users by default. When you upload a file, the option “Uploads shown to customer as default” is always checked. This option is not standard so…
In the registry entry for a service object, you can see in which orders the object is used and find the object’s service protocol. You can also quickly clone the service object, create a fault report, work order or contact order for the object. Here you can also find date…
New Service object settings Show wizard when creating a new service object This setting is for those of you who never use the wizard to add a service object. This will prevent the popup asking if the wizard should be used. Those who are attentive may notice that we have…
Merge Work orders If you have admin permissions, you can see and use the Merge work order function. This gives you the option to merge two orders when there are duplicates or if you want to merge two jobs on the same order. Click here for instructions and more information….
Only those with admin permissions can access and change the page Group settings. Do this:
On Tuesday, September 30th, between 4pm and 8pm (CET), maintenance will be performed. There may be disruptions.
New function on Custom statuses You can create custom statuses for work orders, service orders, error reports and service objects (Service Object Status). You can define the expressions for these based on your needs. You can now choose which status should be the default (see under 3 in the image)…
A deviation report lists points where the status is not set to OK or Not applicable. You find the function under collection function on customer, facility, service object and service protocol. Do this: The csv file that is created contains information about the customer, facility, service object and all service components that you have created….
