• Planned maintenance 2026-06-17

    • 15 June 2026
      • Information
    • Supporten

    Our broadband provider is performing a planned maintenance work on June 17th between 00:01 and 05:00 CEST. This means that Serviceprotocol.com is temporarily unavailable.

  • Tags for price and VAT

    • 9 June 2026
    • Supporten

    These tags can be used in all places where a price section is used, i.e. work orders, service orders, service protocols, sales orders and quotes. 1. Recommended summary box This is a practical example of how totals can be laid out in a template. Sum excl. VAT {Gross} Discount {Discount}…

  • Tags Agreement

    • 2 June 2026
    • Supporten

    Agreements can only be printed by creating your own print template, there is no standard print. The print template is uploaded under Group Settings – Agreement Settings. See attached file for instructions on how to build tables. Basic information Tag Description {AgreementNo} or {AgreementNumber} Agreement number including any number suffix…

  • 26-05-26 – Update suppliers, self-checks and WO settings

    • 26 May 2026
      • News
      • Uncategorized
    • Supporten

    News concerning suppliers You can now add a separate email address for placing orders with a supplier. This is to be able to distinguish between ordering from and contacting a supplier. When you click Send email on a Purchase Order, the system first retrieves the supplier’s order email, if it…

  • Time report with start and end

    • 21 May 2026
    • Supporten

    If you use this setting, you specify a start and end time instead of a number of hours, e.g. 07:15 – 11:30 and 12:00 – 15:45 on your orders. If you have started a timer, the time will be added automatically when you end and switch the timer. Read more…

  • Upload price file

    • 13 May 2026
    • Supporten

    The function chooses one of two working modes depending on what is in the import list: 1. Update per article group If the import list lacks article numbers, the update is done per article group.The system finds all articles that belong to the same article group in the database. For…

  • Anonymous fault reporting

    • 29 April 2026
    • Supporten

    By creating and setting up a QR code on the service object, your customers can report faults on a service object without being a user or customer user. Do this This is what the customer does

  • 26-04-27 – Regarding comments, staff ledger and new settings and tags.

      • News
      • Uncategorized
    • Supporten

    Comments from previous service If there are comments from the previous service, this is shown with a ! in the comment symbol (speech bubble). For comments to be displayed, the Service Order setting – Show comment section from last service Staff ledger The personnel ledger function makes it possible to…

  • QR code for anonymous ordering of parts

    • 28 April 2026
    • Supporten

    The feature allows you to create QR codes that lead directly to an order form where customers can place an order for spare parts for the service object. No login is required by the customer to order. The parts that can be ordered must be available on the service object…

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