Multiple comment suggestions per service point You can now select multiple comment suggestions for a service point. The comments are placed on a line with a , (comma) between them. Comment Suggestions are added in Group Settings – Service Protocol Settings. Admin permissions are required to add suggestions. News concerning…
On Friday, March 13th between 06:30 – 07:00 CET, work will be carried out that may affect the availability of Serviceprotocol.com.
Didn’t you have time to complete the self-check? If you are unable to complete a self-check, click Done to save what you have done. The date and time are added to each point that is completed when you save. New setting on Fault reports Should the work order you generate…
When you create an order, the customer’s order number comes from the function you are creating the order from. For the “Customer’s order number” field to be displayed, the Customer Setting “Show order number (also applies to orders)” is required. The Customer Order Number field and Fortnox The information in…
Meet us at the Maintenance Fair March 10 – 13 we will be at the Maintenance Fair in Gothenburg, stand C03:29. Sales and support are available every day to answer your questions or just chat for a while. Hope to see you! Social security number in user settings We have…
To make it a little easier for those of you who are choosing service protocol settings, here is a summary of new possible settings added in January – February this year. Service object settings Standard Service object status If you set which status should be the default, you don’t have to…
Learn some keyboard shortcuts Use these keyboard shortcuts = Alt Unfortunately, it doesn’t work on Mac. See all keyboard shortcuts here. cogwheel = shortcut Use the gear in lists to quickly Assign, Change, Execute or continue an already started service order. Is your list of orders loading slowly? Set a…
The customer order number moved We moved the customer order number field to the top of the order. This applies to all features. The field is now located as in the pictures here, just above any custom fields you may have defined. Create quote from fault report At the bottom…
Subscribe on tags Set which tags you want to subscribe to in your Account Settings and you will receive a notification when a tag is used. You can access Account Settings by clicking on your username. Tags on quotations and fault reports Now you can also set tags on quotes…
Here we describe the different fields that are available when you add a service object – in the form and in the Service Object wizard. Information about the different ways to add a service object please read the article Create service object. Use the wizard or not? Please note that…
