26-03-13 Planned maintenance
On Friday, March 13th between 06:30 – 07:00 CET, work will be carried out that may affect the availability of Serviceprotocol.com.
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26-03-09 – Timestamp on self-check, new setting for fault reports, time report development …
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- News
- Supporten
Didn’t you have time to complete the self-check? If you are unable to complete a self-check, click Done to save what you have done. The date and time are added to each point that is completed when you save. New setting on Fault reports Should the work order you generate…
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Customer’s order number
- 2 March 2026
- Supporten
When you create an order, the customer’s order number comes from the function you are creating the order from. For the “Customer’s order number” field to be displayed, the Customer Setting “Show order number (also applies to orders)” is required. The Customer Order Number field and Fortnox The information in…
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26-03-02 – Maintenance Fair, social security number, planning multiple orders, time rounding and Edit*
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- News
- Supporten
Meet us at the Maintenance Fair March 10 – 13 we will be at the Maintenance Fair in Gothenburg, stand C03:29. Sales and support are available every day to answer your questions or just chat for a while. Hope to see you! Social security number in user settings We have…
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New settings January – February -26
- 13 February 2026
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- Information
- Supporten
To make it a little easier for those of you who are choosing service protocol settings, here is a summary of new possible settings added in January – February this year. Service object settings Standard Service object status If you set which status should be the default, you don’t have to…
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Tips for using the system smarter and faster
- Supporten
Learn some keyboard shortcuts Use these keyboard shortcuts = Alt Unfortunately, it doesn’t work on Mac. See all keyboard shortcuts here. cogwheel = shortcut Use the gear in lists to quickly Assign, Change, Execute or continue an already started service order. Is your list of orders loading slowly? Set a…
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26-02-10 – Customers order number, quote from fault report …
- 10 February 2026
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- News
- Supporten
The customer order number moved We moved the customer order number field to the top of the order. This applies to all features. The field is now located as in the pictures here, just above any custom fields you may have defined. Create quote from fault report At the bottom…
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26-02-05 – News on tags, comments …
- 5 February 2026
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- News
- Supporten
Subscribe on tags Set which tags you want to subscribe to in your Account Settings and you will receive a notification when a tag is used. You can access Account Settings by clicking on your username. Tags on quotations and fault reports Now you can also set tags on quotes…
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Add service object information
- Supporten
Here we describe the different fields that are available when you add a service object – in the form and in the Service Object wizard. Information about the different ways to add a service object please read the article Create service object. Use the wizard or not? Please note that…
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How to set service intervals
- 3 February 2026
- Supporten
At the bottom of a service object record you find the heading Service intervals. On a service intervall you can set: You can specify several different service intervals with different templates and service parts. When you perform a service order, you can also add service templates and service points (if…
