By creating a template for Self-check, you can easily specify the type of Self-check to be carried out and how, as well as add clear instructions, to facilitate and ensure quality. You add self-checks to a Work order under the heading Assignments. A self-check can also be placed on a service…
In the registry entry for a service object, you can see in which orders the object is used and find the object’s service protocol. You can also quickly clone the service object, create a fault report, work order or contact order for the object. Here you can also find date…
When you want to hire colleagues or subcontractors who will carry out the work for your company, but at the same time have all documentation available in serviceprotocol.com, you can connect them as an external resource. An external resource only sees the information you have assigned to the resource, normally…
The Contact Order feature is designed to help you build and strengthen relationships through every step of your customer contact. Contact Order is a simple and smart CRM system*. For example: A big advantage of this feature is that you as a salesperson work in the same system as others…
Under Purchase orders, you manage all your purchase orders. You can quickly add a purchase order, send it via email, print it, upload attachments, etc. And, if you use the function Storage, when the order is delivered – make a delivery to a storage. Search purchase order Click this button…
As an administrator, you can manage permissions for your users and your customer users. By setting permissions, you give users the permission to use certain parts of the system. These parts can e.g. be the ability to create and modify items, or only perform work or service orders. The only…
The Quote function helps you quickly write and offer with all the necessary information. You can find the function under Perform. The quote can be printed, for example, as a PDF or emailed directly to the customer. If you have activated digital signing, the customer will receive a link to…
Sales order To print a delivery note when selling, click Print – Print delivery note at the bottom of a sales order. Purchase order When a supplier has sent a delivery note and it has been processed in the system, it is displayed here. Only delivery notes that have not…
You can find the Fault report under the Perform menu but also inside a service object, at the bottom under the Add button. A customer user can also add a fault report. Learn more about customer user here. Handle fault reports When a new fault report is added, a red…
Serviceprotocol.com contains several ways to send messages to customers – booking confirmation, order confirmation, protocol, messages to and from customers directly in an order, etc. as well as messages within your group. First we present e-mail functions to your customers, the more internal e-mails and notifications. General information If you…
