Agreement types

You use agreement types to make it clearer what kind of agreement is on an object. You create your own types and color the “dot” that follows the agreement type to further signal which type it is. The agreement type is displayed in a number of places and is available as a selectable category in list views etc.

Step 1 Create agreement types

This step requires admin permission

  1. Go to Group settings – Agreement settings.
  2. Create your agreement types by clicking + Add under Edit types list.
  3. You can change the default color of the type. Click on the color box. A popup will open where you can select a color. How the popup looks depends on which browser you use. The color will appear as a small dot after the name of the agreement type.
  4. Save your settings.
Agreement settings

Step 2 Select agreement type on the agreement

  1. Go to the agreement you want to add Agreement types on.
  2. Click Edit.
  3. Click in the Agreement type field and select a type.
  4. Save.
Select agreement type

Where are the agreement types displayed?

  • On customer. Both in the upper part of the customer cart and under the heading Agreement.
  • On service objects under the heading Agreement.
  • On order together with the information about the service object.
Agreement list on a service object
On the service object, all agreements are listed under the heading Agreement. If you have agreement types, the name of the agreement, the agreement type and a dot with the selected color on the agreement type are displayed.
On a work order or service order, the applicable agreement is displayed under the object.

Search agreement types

You can filter on agreement types in the registers of customers and service objects. Click on the filter symbol and you will find a list of your agreement types.

How to filter on agreement types
Here we have filtered on service objects connected to “Warranty 6 months”. The object also has a Service Agreement that has been terminated. Thus, no expiry date is shown after that agreement.

How do I see that an agreement has been terminated?

Terminated agreements are marked with the text (Completed) and the date when the agreement ended. This applies to the customer card and the service object.

In lists you see an expiry date. If there is no date, the agreement has expired. See picture above.

Completed agreements are not displayed on an order.

Completed agreement on WO
Updated on 14 October 2024
Was this article helpful?

Related Articles