1. Home
  2. Service order
  3. Creating a Service protocol
  1. Home
  2. Service order
  3. Creating a Service protocol

Creating a Service protocol

Perform a service and a service protocol is created automatically.

Click the Service order in the To-Do list that you want to manage.

Go to the bottom of the page. By clicking Perform service or, if service has started, Continue, you will be taken directly to a service protocol and can start performing service and fill in the information about the service.

Click Edit to change the information or add something.

Click Upload documents to upload documents, photos, take photos and the like.

The facility’s service points

If there are service points located at the facility, these are listed under Facility. You can add a service point by clicking +Add service component.


Partially execute, merge protocol or separate
Partially execute

If there are several service items on an order, you can choose to partially perform service the order.

Being able to Partially Perform is a user permission. If you have that permission, there is always the Partial service button – even if there is only one (1) item on the service order. If you do not want to perform a partial service, scroll down and select Perform service.

In the example below service on “Frymaster” has been executed and a protocol been created.

When you choose to partially perform service the object will be marked with an info button Show protocol (Ready for invoicing) directly connected to the object. The first protocol receives the number of the service order + a serial number: ex 107-1, the second 107-2 and so on.

Please note that new service is generated when all objects are executed and signed, not when a object is partially signed.

Merge service protocols

If you use Partially perform service and then want to combine the protocols, do this:

  • Locate the original service order. In the example above SO107.
  • Scroll to the bottom of the order and click Merge service protocols.
  • Click Merge in the dialog box. ATTENTION! The merger cannot be undone, but you can always choose Cancel.
  • Sign the merged protocol and the next service is generated.


  • All partial services must be completed and signed for you to be able to combine into a protocol.
  • User permission to Partially perform.
Separate service objects from the service order

By clicking this symbol in the upper right corner, you can create a separate service order for the service object.

Collapse service points

NOTE: This is a setting made by your admin account.

If you have two or more service objects on a service order, the ones you are done with are marked with a green ring around a blue tick (see image below). The information about the service object is “folded together” to save space on your mobile/computer.

Fast edit

If you want to open the information about the object, click on the plus sign to the left of the object’s name.

Add information about the object

If you want to quickly complete or change the information about the service object, click on the “pen” after the object and a box will open where you fill in the new information.

Uploaded documents on the object?

When you execute a service order, you will see this symbol next to the service object name if there are attached files uploaded on the object. Click on the icon to display thumbnails of the attached files. Click on the thumbnail and it will open in a larger version.


The service components and materials needed for the service are retrieved from the service order itself, but you can add both service points and materials by clicking on + Add service point and / or + Add part.

If you select Adjusted or Should be addressed, a comment field opens where you can enter comments.

Should be addressed also adds links to Create Work order and Create Quotation when saving the order.

If choosing the Not Applicable symbol the service point will be closed, but you can always go back to it and it will remain for the next service.

You use the dustbin to remove the service point completely. If you do not see the bin, you do not have the permission to remove service points.

By clicking on Add photo, you can take a photo or select a photo from your mobile or computer and upload directly at the service point. The photo will be added to the protocol-pdf.

Service object

Enter the operating time, if applicable for the service object. “Grayed out”, you see the operating time that the system has calculated based on the previous service and the set service intervals on the service object. Operating time for the next service is calculated automatically and transferred to the next service order.

If you want to quickly supplement or change the information about the service item, click on the “pen” symbol to the right of the item name and a box will open where you fill in the new information.

Next service interval

Here you see which service interval exists for the service object.

Click on the blue symbol on the right and you will see which articles are required for the service. If there are several service intervals, you can see articles for each individual service.

The QR symbol

If you use QR verification, you scan the code on the service object when you do the service. When you read the QR symbol, with your mobile phone’s camera, the dot changes from red to green.

If you would like to change back, if for example you did not have time for the service for some reason, you can click on the QR symbol and choose to remove the validation.

If you scan a QR code on an object before clicking Perform service on an order, the code leads directly to the information about the service object.


Add working time. The system lists time articles.

In the heading “Time” you see which object applies, e.g.: Time (T1: Toyota)


Here you add material connected to the service object. If you see the symbol for layer, you can indicate from which layer you pick the material.

If there are parts on the object record and the service has been generated by the system, these parts have been added automatically.

In the heading “Parts”, you see which object applies, e.g.: Time (T1: Toyota)


Click in the box under TOTAL PRICE and a field will open where you can enter more information about the price.

Prices are retrieved from the item register, or you can enter the price yourself. If agreements, customer items or discount letters are linked, the price is automatically adjusted accordingly. The system searches for information in that order: agreements, customer articles and lastly discount letters.

Permissions for users concerning price: View net pricing, View gross pricing and View discount.

Comments regarding the service object

Here you can comment on the service object and you will see any comments from the previous service protocol.

Other material

Here you can enter items that you do not want to link to the service object or the assignment.

If you have entered articles here but want the article to be included in the service object’s articles instead, click on the green arrow and the item will be moved to Material / Work.


Comments about the service performed are posted here and automatically transferred to the next service if you have selected that setting (see Information for administrators). For example, about something that should be checked next time. The technician who will perform the next service will then see your comment. These comments are not displayed to the customer. Keep in mind that previous comments may need to be cleared from the protocol so only current comments are included in the next service.

Save and/or sign

If you are not finished with the protocol, you can choose to Save the changes until you can continue.

If you have missed entering the runtime, that field is marked in red and the protocol cannot be saved until you have filled in the time.

If you have missed filling in a value at a service point, you can save the protocol but do not sign it before the value is filled in.

When the service is completed, click Sign and sign the protocol. A protocol is created that you can send via e-mail or print as a pdf. See also under E-mail the protocol.

Next service

The next service is generated automatically based on the service object’s set service intervals.

E-mail the protocol

If you have ticked the contact person on the customer card – Send service report: Yes – you will be asked if the report should be sent.

The protocol is given the service order’s name / number, eg S022.pdf + information of your choice. See Administrator Information – Mail settings below.

If the protocol is to be e-mailed again or to other persons click E-mail protocol at the bottom of the page. If sending to several addresses, write them with a comma in between and without any spaces. Example: finance@mittforetag.se,customer@customer.se

Any remarks? Create a Work order!

If there are remarks, you can immediately create a work order to remedy the remarks. Click Create Work Order and select the actions to be included in the work order.

When you create a work order based on a service report, the work order will receive the service report number + a number. E.g. 518-1.

Any remarks? Create Quotation!

If there are remarks in the protocol, the link Create quotation is displayed and you can directly create a quote to remedy the remarks. Click on Create Quotation and select the remarks to be included in the quote.

Time to invoice? Create invoicing data.

Once you have saved the protocol, you can generate an invoicing basis.

Module settings – Service protocol settings you select which fields are to be included in a printout. See Information for administrators below.

Integration reference

If you have integration with accounting and financial systems, an integration reference is added to the order when it is sent to the accounting program. The Integration Reference field is added to the header of the protocol. Click on the reference (number) to open a pdf.

Where can I find the protocol?

You can then find the protocol under Menu> Service> Service protocol, in the Customer Register of the current customer and on the current Service object.

Creating a list of service protocol

It is possible to extract / export lists of service protocols.

Start by selecting if you want to filter your list by clicking the filter button and make your selection.

Then click on this button. The list is created as a csv file.

Information to administrators

User permissions concerning Service protocol

View, View assigned,  Create,  Edit, Edit assigned,  Delete,  Invoice, Generate invoice,  E-mail protocol, Remove check points, Sign, Remove uploaded fileQR-verification.

Module settings – Service protocol settings
View settings
  • Collapse service points when performing service.
    Choose this setting to save space. When you perform a Service Order the Service Components/points will collapse into one line. If you need to make a change just click om the service point to open again.
  • Use date as default name for added service components during creation or edit of a service protocol.
    The name can of course be edited when adding the service component.
  • Search for the check point value.
    If, in a service, you want to use a tool that should be searchable, you can enter a number for the tool in the Value field under service points on the protocol.
  • Show invoiced to 
  • Show Other articles
    If you do not want other articles to be included in the printout, also click on “Hide customer articles” under Print settings.
Mail settings

Mark the information that should be included in the file name of the service protocol, additional to the service order number. You can choose several. If you do not select anything, the protocol will only receive the order number, e.g. SO222.pdf

  • Include machine number in PDF filename.
  • Include date in filename
  • Include facility in filename
  • Include service object description on PDF
Comment suggestions

Here you add description and comment suggestions. Can for example be such descriptions and comments you use often.

Mandatory self checks

Here you specify which self-check(s) should be mandatory, ie the self-check must be performed before the technician can proceed with the service.

  • Show performed by.
    The name of the person who executed and signed the order is added to the printout.
  • Show facility.
    The name of the facility is added to the printout.
  • Show the next service.
    The date of the next service is added to the printout.
  • Show cost center at the top.
    If you select this variant, the cost center is displayed in the right part of the “head”. By default, it appears in a row at the bottom of the printout. See picture below.
  • Show order number at the top.
    If you select this variant, the customer’s order number is displayed in the right part of the “head”. By default, it appears in a row at the bottom of the printout. See picture below.
  • Show service name.
    Display the name you entered on the service object’s service interval, eg “weekly service”.
  • Include the serial number of the service object.
  • Show pictures.
    Attached photos are included in the printout.
  • View large images.
    Attached photos will fill a full page of the record. Requires Show pictures to be selected as well.
  • View full self-checks.
    All fields of a self-check are included in the printout.
  • Separate Service objects when printing.
    If you have several service objects on an order, a separate page is created for each object, with all information (customer name, order number, articles, etc.)
  • Show service check point descriptions at the end of the protocol.
  • Hide customer articles
  • Remove prices from print
  • Footer – see more about footers under module settings in Print settings.

Here you enter what should be in the header when printing service protocols.

Here you see where the header is placed and when you set the cost center and the customer order number to be displayed at the top.

Comment settings
  • Transfer comments to new protocol
    If you checked here and just want to include today’s comments, previous comments must be actively deleted.
Signature settings
  • Use customer signatures.
    Allows a customer to sign after a regular signature has been made. Logic performed under a regular signature will instead be performed after the customer has signed.
  • Require customer signatures
Updated on 21 February 2024

Was this article helpful?

Related Articles