Tags for address, contact person, signature and articles – click here.
| Tag | Gives this information |
|---|---|
| {OrderNo} | Order number |
| {Date} | Date performed |
| {Date+365} | Date performed + 365 days. Used if you want the protocol to be valid for 1 year. |
| {PerformedBy} | Performed by |
| {LatestEditBy} | Last modified by |
| {Customer} | Customer |
| {CustomerOrderNo} | Customer order number |
| {CostCenter} | Cost center |
| {Facility} | Facility including address if address. If there is no address at the facility, the customer’s invoice address is retrieved. |
| Address | To retrieve addresses for customers, add Customer and for delivery address, add Delivery in front of Address. Ex. {CustomerAddressRow1}. Only {Address} gives the visiting address. |
| Contact information | |
| {OrderType} | The order type you set in the Service Order Settings is displayed. |
| {PerformedServices} | * The tag gives you all the information for an object in one place, so always have this with you. |
| {ServiceObject} | The service object |
| {ServiceObjectSerialNumber} | Service object serial number |
| {ServiceObjectModel} | Model |
| {ServiceObjectMachineNumber} | Service object machine number |
| {ServiceObjectComment} | Comment on the service object |
| {ServiceObjectname} | Additional information from custom template, each “name” in the template is placed in a tag. Example: name in the template “oil level” becomes the tag {ServiceObjectoillevel}. |
| {ServiceObjectNextService} | Next service |
| {ServiceObjectNextServiceYear} | Nex service year |
| {ServiceObjectNextServiceMonth} | Next service month |
| {ServiceCheckPoints} | Service check points |
| {ServiceCheckPointLabel} | Service check points name |
| {ServiceCheckPointLabelHeader} | Use to list service points you have entered as headings |
| {ServiceCheckPointDescription} | Description of the point, i.e. the text under the question mark. |
| {ServiceCheckPointStatus} | Status |
| {ServiceCheckPointValue} | Value |
| {ServiceCheckPointComment} | Kommentar på servicepunkten |
| {ServiceCheckPoints}[0-x] Tags that can be used: {ServiceCheckPointLabel} {ServiceCheckPointStatus} {ServiceCheckPointComment} {ServiceCheckPointValue} | Prints points at your chosen location in the template. Change the contents of the example tag to the numbers in your template, e.g. [0-15] If you want to print a single point, put the number for the point inside the tag [1]. NOTE: One (1) here stands for point number 2 as the system starts with 0. See document with example at the bottom under Article attachments – “Example of table …” |
| {ServiceCheckPointImages} | Images from the points. Create a table for the images with this tag in the top row + the tag {ServiceCheckPointLabel}. In the next row, add {Images}. The images will be placed under the service points. To clarify which image belongs to which point, you can add the tag {ServiceCheckPointLabel} as the image name. For example: {ServiceCheckPointLabel} (line break) {Images} |
| {ServiceCheckPointWithImages} | Same as above but the images can be placed in the same row/cell as the service point. The {Images} tag is required. |
| {Articles} | To list the articles included in the assignment, create a table within the table with the tag {PerformedServices} Use the tags found Tags for address, contactperson, signature and articles. Tags from {ArtNo} to {AddedDate} For service, there is also: {DeliveryDate} for delivery date. |
| {OtherArticles} | Other articles/time. See tags under articles in Work Order Tags {ArtNo} – {AddedDate} |
| {TotalPriceIncVat} | Total price including VAT per articel/articles |
| The service check points for the facility | |
| {FacilityServiceCheckPoints} | The table is built in the same way as {ServiceCheckPoints}. Use these tags: {ServiceCheckPointLabel} {ServiceCheckPointValue} {ServiceCheckPointStatus} {ServiceCheckPointComment} |
| Comments | |
| {Comments} | All comments regarding the order, both internal and external |
| {InternalComments} | Internal (not visible to customer) comments on the order |
| {ExternalComments} | External (visible to customer) comments on the order |
