Facilities are usually specified as a physical location, but it can also be fictitious, this to create a service order that contains all objects that are to be performed simultaneously in the facility. You can add service points that should be reviewed when performing a service order as well as…
What does the Storage tab contain? Storage contain stock lists (storage item), registration of inbound and outbound deliveries, inventory and transaction history. The system also handles updating of stock items such as those in service technicians’ cars. You can create several different storages. Articles are easily moved between the different…
Use tags to quickly see, find and sort customers, facilities, service objects, articles etc. Tags you apply to the customer, facility, fault report, quote and/or object are included in orders. You can set this yourself by selecting “Can be inherited”. For example, if you apply a tag to a customer,…
With the Statistics function, you can extract statistics on work you have done, consumption of articles and time spent on a customer, a facility, etc. The results from your searches in the statistics can be downloaded in a csv file so that you can, for example, process the data further…
Discount letters are used to keep track of agreed customer discounts. You can create several discount letters with different discount rates, enter different discounts on different article groups in the same discount letter or discount on everything. That way, you do not have to remember if a particular customer received…
Sales order (SA) can be created in several ways: Search Sales order The sales order detail view shows:Status color – Date – Order number – Customer – StatusUnder the customer, any facility and service object are displayed. These colors are used:Green – receivedRed – delivery date has passedPurple – ready…
These instructions apply to the standard printouts that are built into the system. If you have made and are using your own printouts templates, these apply. Here we will give you tips on the different settings for your prints that can be made and where you can find them. All settings…
First we will go through how to create a Self-check then how to perform a Self-check. By creating a template for Self-check, you can easily specify the type of Self-check to be carried out and how, as well as add clear instructions, to facilitate and ensure quality. Where can self-checks…
This article covers how to search for service objects and how to add and create new service objects. Click here for more information and descriptions on the feilds on a service object. Here you find information concerning Service object settings. Search Service object We recommend using filters when searching for…
When you want to hire colleagues or subcontractors who will carry out the work for your company, but at the same time have all documentation available in serviceprotocol.com, you can connect them as an external resource. An external resource only sees the information you have assigned to the resource, normally…
